Website Terms of Use

Welcome to the Paperchain Psychology website. By accessing or using this website, you agree to these Terms of Use. If you do not agree with these terms, please do not use this website.

These Terms of Use apply to this website and its content. They do not replace any intake forms, consent forms, client agreements, fee policies, cancellation policies or other documents that may apply if you become a client of Paperchain Psychology.

1. About this website

This website is operated by Paperchain Psychology.

• Business name: Paperchain Psychology
• ABN: 99 843 347 025
• Address: Suite 2, 1A Torwood St, Sans Souci, NSW, 2219
• Email: hello@paperchain.com.au

This website provides general information about Paperchain Psychology, psychological services, therapy approaches, common mental health concerns, appointment information and related topics.

2. General information only

The information on this website is provided for general information and educational purposes only.

Website content is not psychological advice, medical advice, diagnosis, treatment, crisis support or a substitute for personalised care from a qualified health professional.

You should not rely on this website as a replacement for professional advice tailored to your individual circumstances. If you have concerns about your mental health, physical health, medication, safety or wellbeing, please seek advice from an appropriately qualified health professional.

3. No therapeutic relationship from website use

Using this website, reading information on this website, submitting an enquiry form, or emailing the practice does not create a psychologist-client relationship with Paperchain Psychology or any clinician at the practice.

A psychologist-client relationship only begins when Paperchain Psychology agrees to provide services to you and the relevant intake, consent and appointment processes have been completed.

Submitting an enquiry does not guarantee that Paperchain Psychology can provide services to you.

4. Not a crisis service

Paperchain Psychology is not a crisis service.

This website, the website contact form and the practice email address are not monitored for urgent or emergency situations.

If you or someone else is in immediate danger, call 000 or attend your nearest hospital emergency department.

For crisis support in Australia, you can contact:

• Lifeline: 13 11 14
• Kids Helpline: 1800 55 1800
• Beyond Blue: 1300 22 4636
• Suicide Call Back Service: 1300 659 467

If you need urgent mental health support, please contact emergency services, a crisis line, your GP, your local mental health crisis team, or your nearest emergency department.

5. Website enquiries and communication

You may contact Paperchain Psychology through the website contact form or by email.

Our website contact forms are intended for general enquiries only. Please do not submit highly sensitive, urgent or detailed clinical information through the website contact form.

We aim to respond to enquiries within a reasonable timeframe, but we do not guarantee a response within a particular period.

Email and online forms may not always be secure. By contacting us through these methods, you acknowledge that electronic communication carries some privacy and security risks.

Further information about how we collect, use and protect personal information is set out in our Privacy Policy.

6. Appointments, fees and services

Information on this website about services, availability, fees, rebates, referrals or appointment processes is provided as general information only and may change from time to time.

If you become a client of Paperchain Psychology, the specific terms that apply to your care may be set out in separate documents, such as intake forms, informed consent documents, fee policies, cancellation policies, referral documents or other practice communications.

If there is any inconsistency between this website and a current written agreement or consent document provided to you by Paperchain Psychology, the specific client document will generally take priority for your care.

7. Medicare, rebates and third-party funding

This website may include general information about Medicare rebates, Mental Health Treatment Plans, private health insurance, NDIS, workers compensation, insurance or other funding arrangements.

This information is general only and may not apply to your individual circumstances. Eligibility, referral requirements, rebate amounts and funding rules may change.

You are responsible for confirming your eligibility for any rebate, funding or insurance benefit with the relevant provider, such as Medicare, your GP, insurer, funder or other third party.

Paperchain Psychology does not guarantee that you will be eligible for a rebate, benefit or third-party payment.

8. Accuracy of website content

We aim to keep the information on this website accurate, current and useful. However, we do not guarantee that all content is complete, up to date, error-free or suitable for your particular circumstances.

Paperchain Psychology may update, change, remove or replace website content at any time without notice.

9. Third-party links and platforms

This website may contain links to third-party websites, resources, booking systems, forms, maps, professional organisations, health information, articles or other external services.

Third-party websites and platforms are not controlled by Paperchain Psychology. We are not responsible for their content, availability, accuracy, security, privacy practices or terms of use.

If you access a third-party website or platform, you do so at your own risk and should review that third party’s own terms and privacy policy.

10. Google Analytics and website technologies

This website uses Google Analytics to help us understand how visitors use the website and to improve website performance, content and user experience.

Website technologies such as cookies, analytics tools or similar services may collect information about your device, browser and website usage.

Further information about website privacy, cookies and analytics is available in our Privacy Policy.

11. Intellectual property

Unless otherwise stated, all content on this website is owned by or licensed to Paperchain Psychology. This includes text, images, graphics, logos, design elements, layouts, downloads and other website materials.

You may view, download or print website content for personal, non-commercial use only.

You must not copy, reproduce, publish, modify, distribute, sell, licence, upload, transmit or use website content for commercial purposes without prior written permission from Paperchain Psychology.

12. Acceptable use of this website

You agree not to use this website in a way that:

• breaches any law or regulation
• infringes the rights of Paperchain Psychology or any other person
• interferes with the security, operation or availability of the website
• attempts to gain unauthorised access to the website, server, forms, systems or data
• introduces viruses, malware, harmful code or other disruptive material
• sends spam, unsolicited messages or misleading information
• impersonates another person or misrepresents your identity
• is abusive, threatening, defamatory, discriminatory or otherwise inappropriate.

We may restrict or block access to the website if we reasonably believe there has been misuse.

13. Testimonials and reviews

Paperchain Psychology does not publish testimonials about the clinical aspects of its psychological services on this website.

Please do not submit testimonials, reviews or promotional statements about clinical care through the website contact form for publication on this website.

General feedback or complaints can be sent to the practice directly using the contact details below.

14. Limitation of liability

To the maximum extent permitted by law, Paperchain Psychology is not liable for any loss, damage, cost or expense arising from your use of this website, reliance on website content, inability to access the website, or use of third-party websites or platforms linked from this website.

Nothing in these Terms of Use excludes, restricts or modifies any consumer guarantee, right or remedy that cannot be excluded under Australian law.

Where liability cannot be excluded, our liability is limited to the maximum extent permitted by law.

15. Privacy

Your use of this website may involve the collection of personal information.

Paperchain Psychology handles personal information in accordance with its Privacy Policy. The Privacy Policy explains how we collect, use, store and disclose personal information, including information collected through the website.

By using this website or contacting us through the website, you acknowledge that you have had an opportunity to review our Privacy Policy.

16. Complaints and concerns

If you have a concern about this website, the information on this website, or your interaction with Paperchain Psychology, please contact us first so we can try to resolve the issue.

• Paperchain Psychology
• Email: hello@paperchain.com.au
• Address: Suite 2, 1A Torwood St, Sans Souci, NSW, 2219

If your concern relates to a health service provided in NSW, you may also contact the NSW Health Care Complaints Commission.

If your concern relates to privacy, please see our Privacy Policy for information about privacy complaints and access or correction requests.

17. Changes to these Terms of Use

Paperchain Psychology may update these Terms of Use from time to time.

The latest version will be published on this website with the updated date shown at the top of the page. By continuing to use the website after changes are published, you accept the updated Terms of Use.

18. Governing law

These Terms of Use are governed by the laws of New South Wales, Australia.

Any dispute relating to these Terms of Use or your use of this website will be subject to the laws and courts of New South Wales, Australia.